Orders are typically dispatched within 3–5 business days (excluding weekends and holidays). We ship Australia-wide using Australia Post Standard Delivery, with other trusted carriers used when faster or more reliable service is needed.

Tracking is provided for items sent directly from our warehouse; however, tracking may not be available for products shipped from partner warehouses.

Delivery timeframes are estimates only, and Outback Clothing Co. can’t guarantee exact delivery speeds once orders are with the carrier. For any delivery issues, we’re happy to contact the carrier on your behalf and keep you updated.

Change-of-mind returns: Eligible returns may be requested within 20 days of delivery. Items must be unworn, unused, unwashed and in their original condition, with all tags attached, original packaging where applicable, and proof of purchase.

To request a return, email sales@outbackclothingco.com.au before sending the item. Once approved, we’ll provide return instructions. Customers are responsible for change-of-mind return postage.

We do not process direct exchanges. Approved change-of-mind returns are issued as Outback Clothing Co store credit.

Not eligible for change-of-mind returns: personalised or customised products, corporate or bulk orders, specially sourced or quoted-order items, gift cards, event purchases, and items clearly marked Final Sale. Promotional or discounted items may be returned unless they are clearly marked Final Sale.

Faulty, damaged or incorrectly supplied items: Please contact us as soon as possible. These items are handled separately in accordance with applicable consumer law and are not limited to store credit or the 20-day change-of-mind period.

For complete conditions and exclusions, please read our Returns and Refunds Policy.